Terms and Conditions

Please read this section carefully. It sets out the terms and conditions on which you may use this website. In these terms and conditions ‘we’/’us’/’our’ means Fire Knowledge Ltd.
1. Use of website on these terms and conditions
This website is owned by Fire Knowledge Ltd. These terms and conditions apply to all the Fire Knowledge websites listed below. If you do not agree to these terms and conditions, cease use of the website immediately.

You may print and keep a copy of these terms and conditions. They are a legal agreement between us and you, and they can only be modified with our consent. We reserve the right to change these terms and conditions at our discretion by changing them on the website.
2. Accuracy of information and disclaimer
We do our best to ensure all information on the website is accurate. However, we make no representations that information is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information.

We accept no liability and offer no warranties in relation to it and its content, to the fullest extent that such liability can be excluded by law. You should independently verify any information before relying upon it. If you find any inaccurate information on this website, please do let us know by emailing [email protected].

Where we concur that the information on the website is incorrect, we will correct it as soon as practicable. You should ensure information you send to us is accurate and does not breach anyone else’s rights such as copyright or is libellous, obscene, menacing, threatening, offensive, abusive, fraudulent, criminal or infringes the rights of other people or in is in any way illegal.
3. Copyright
The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may include video, graphics, music and sound.

The entire contents of the website are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these terms and conditions.

You may download information from the website for your own personal use only unless there is a notice to the contrary on an individual content piece.

Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

“Fire Knowledge Ltd” and the logos on this website belong to us or our licensors. You may not use those names or logos without our consent or the consent of our licensors.

We provide hypertext links to other websites which are operated by other people. Using such a link means you are leaving our website and we take no responsibility for, and give no warranties, guarantees or representations in respect of linked websites.
4. Purchasing products on the website
We will make every effort to dispatch your materials within five working days (subject to availability). We do not send materials for preview.

However, we are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt, together with our invoice. Please return items by recorded delivery and use the original or comparable packaging so that they arrive back with us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery.

We regret that we cannot refund video, audio, electronic format resources (such as pdf documents), or event tickets.

Return goods to: Fire Knowledge Ltd, Blue Sky Offices Shoreham, 25 Cecil Pashley Way, Shoreham-by-Sea, West Sussex, BN43 5FF, United Kingdom. Prices may be subject to change without notice.

Cancellation

Terms and conditions

Prices are subject to change without notice.
Terms are strictly 30 days net.
Items that remain undelivered must be reported within 28 days of order or liability may not be accepted.
Fire Knowledge must be notified of faulty or damaged items on receipt of delivery.
Ownership of goods remains with Fire Knowledge until the amount due is paid in full.
Payment must be taken in full on PDF products prior to despatch.

Despatch

We will make every effort to despatch your materials within five working days (subject to availability)

Previews and refunds

We consider our publications to be of a high standard and therefore do not send materials for preview. However, we are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt.

Please return goods by recorded delivery to:

Fire Knowledge Ltd
Blue Sky Offices Shoreham
25 Cecil Pashley Way
Shoreham-by-Sea
West Sussex
BN43 5FF
United Kingdom

The original or comparable packaging must be used so that they arrive back with us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot accept returns of electronic or CD-ROM materials.

The Cancellation notice must be sent to the following address:

Customer Services
Fire Knowledge Ltd
Blue Sky Offices Shoreham
25 Cecil Pashley Way
Shoreham-by-Sea
West Sussex
BN43 5FF
United Kingdom

Email: [email protected]
Tel: + 44 (0)1273 434 943

Calls are charged at national rate within the UK

Opening hours are UK local time 9.00am – 5.30pm (Monday – Thursday), 9.00am – 5.00pm (Friday)
Registered company address: Cairns House, 10 Station Road, Teddington, Middlesex TW11 9AA
Company registration in England and Wales: 2078808
VAT no: 475 7296 01
5. Subscriptions

Digital issues

We provide a “digital” subscription as an option for many of our magazines.

Access to this is provided via a third party supplier. The account you create is a personal account which holds details of your digital subscriptions. In your account you can have several subscriptions to any of the publications which are hosted by PageSuite.

The account works through a username and password system; the username is usually your email address which you specified when you purchase your subscription.

The subscription period will be specified at the time of purchase, and you will have access to all the editions in the publication archive until the subscription expires. This includes new editions and all the past issues that are available through your digital access.

Once your subscription expires or lapses, you will no longer have access to the digital editions.

Website subscriptions

We provide a “website” subscription as an option for some of our websites.

We provide access to this through a username and password system; the password is usually your email address which you specified when you purchase the subscription.

The subscription period will be specified at the time of purchase, and you will have access to the content as covered by the subscription you have chosen. In some cases, this will include access to an archive of content.

This access will last as long as the subscription period continues.

Once your subscription expires or lapses, you will no longer have access to the content.

VAT

Prices are displayed including VAT at the rate applicable in the consumer’s member state, unless stated otherwise on the product page.
6. Links
All links from this website are selected using our links policy. Links are provided for information and convenience only. We cannot accept
responsibility for the websites linked to, or the information found there. A link does not imply an endorsement of a website; likewise, not linking to a particular website does not imply lack of endorsement.

You do not have to ask permission to link directly to pages hosted on this website. However, we do not permit our pages to be loaded into frames on your website. The pages must load into the user’s entire window. You must not use the Fire Knowledge logo to link to our website without prior permission.
7. Our liability
We provide information on parts of this website free of any access charge. The free information provided on the website is provided on the basis of no liability for the information given. In no event shall we be liable to you for any direct or indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the website or information on the website.

Subject as provided below, all terms which might otherwise be implied by law are excluded to the extent possible.

We accept liability for death or personal injury caused by our negligence or responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.

We are a distributor (and not a publisher) of content supplied by third parties and users of the website. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or such other distributors and not of us. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any opinion, advice or statement made on the website.

The information on the website is not intended to address your particular requirements. Such information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment, or other, decisions. You should take your own advice, related to your specific needs.

If you make an arrangement with anyone named or connected with the website this is at your sole risk.

We make every effort to ensure that the website is available 24/7 but may need to apply a technical upgrade or correction, or because the system itself has failed for whatever reason, outside our control.

Access to the website is also dependent upon service provision from an internet hosting service, and we cannot be held liable for non-availability due to technical problems with third parties. We have no liability for any user’s inability at any time to access the website.
8. Barring from the website
We reserve the right to bar users from the website, on a permanent or temporary basis at our discretion. We shall make all reasonable efforts to notify such users, who upon notification must not then attempt to use the website under any other name or through any other user.
9. Legal jurisdiction and dispute resolution
English law shall apply to these terms and conditions, notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms and conditions and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts. The place of performance shall be England.

We make no warranty or guarantee that the website or information available over it complies with laws other than those of England.
10. General

Any formal legal notices should be sent to us at the address at the end of these terms and conditions by email and confirmed by post.
Failure by us to enforce a right does not result in waiver of such right.
You may not assign or transfer your rights under this agreement.
We may amend these terms and conditions at any time by posting a variation on the website.
If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

The material on this website is protected by copyright and/or database right throughout the world and is owned by Fire Knowledge Ltd or its licensors.
You may read, print and download it for private use.
12. Further Information

Further information on these terms and conditions or any queries on them can be obtained from:

Fire Knowledge Ltd
Blue Sky Offices Shoreham
25 Cecil Pashley Way
Shoreham-by-Sea
West Sussex
BN43 5FF
United Kingdom

These terms and conditions were published on 18/09/2019 and replace with immediate effect all previous terms and conditions.

List of Fire Knowledge websites covered by this policy
www.fireknowledge.co.uk
www.fire-magazine.com

FIRE Magazine