Returns and cancellations

Books and training materials

If, for whatever reason, the products you have ordered are not what you wanted, we will refund your payment in full.

Simply return the items within 21 days of receipt, together with our invoice.

Please return goods by recorded delivery to: Fire Knowledge Ltd, Blue Sky Offices Shoreham, 25 Cecil Pashley Way, Shoreham-by-Sea, West Sussex, BN43 5FF, United Kingdom.

You must use the original or comparable packaging so that they arrive back with us in good condition. We cannot accept any responsibility for goods lost in the post that have not been returned by recorded delivery.

Unfortunately we cannot accept returns of DVDs or CD-ROMs.

Event ticket cancellations
All cancellations will be subject to a £50 administration fee, if received in writing at least 14 days before the event. We regret that any cancellations beyond this period cannot be refunded, but substitute delegates are welcome at any time.

Returns and cancellation information for Fire Knowledge customers using PavPub.com
Read our full returns policy for events, books and training materials.